Frequently Asked Questions
Everything you need to know about your Roberto Coin experience.
How can I identify an authentic Roberto Coin piece?
Every authentic Roberto Coin piece features a small, hidden ruby set inside the jewelry, allowing it to touch the skin of the wearer as a signature of good fortune and authenticity.
What is your shipping policy for luxury jewelry?
We offer complimentary insured ground shipping on all domestic orders. For security purposes, all high-value shipments require an adult signature upon delivery.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact.
Do you offer professional cleaning and maintenance?
Yes, we recommend bringing your jewelry to an authorized Roberto Coin boutique annually for professional cleaning and stone setting inspections to ensure the longevity of your piece.
Can I request a custom size for a ring or bracelet?
Many of our designs can be sized or ordered in custom dimensions. Please contact our concierge service or visit an authorized retailer to discuss specific sizing requirements for your chosen piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital payment options including Apple Pay and PayPal.